The Science of Customer Retention
You’ve probably heard the old adage that it costs more to get a new customer than it does to keep…
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Social Recruiting: Expand Your Reach for Excellent Candidates
With close to 2 billion active users on social media, there’s an opportunity for recruiters to connect with people they…
5 Client Retention Strategies
Try as you might, some clients just won’t be in it for the long haul. There is hope, however! Client…
Do Your Employees Trust You?
New research finds that some employees aren’t keeping the faith – in their bosses. A new study from Interaction Associates,…
Employee Development for Key Company Roles
When businesses grow, there is a natural path toward having less experienced employees assume new leadership roles. Smaller businesses sometimes…
Your Business Legacy
How is it that some leaders can make a lasting impact? It can’t simply be achieved at the tail end…